FAQ
Please note, information on FAQs is subject to change
Hotel Packages
While Coachella Festival is all-ages, our partnering hotels do have age restrictions. Most hotels require the primary guest checking in to be 18+, though accompanying guests may be under 18. Select hotels are 21+ so please check your specific package details before purchasing.
Weekend 1 three-night packages check in on Friday, April 9th, and four-night packages check in on Thursday, April 8th. All packages check out on Monday, April 12th.
Weekend 2 three-night packages check in on Friday, April 16th, and four-night packages check in on Thursday, April 15th. All packages check out on Monday, April 19th.
Festival credentials will be digital - physical wristbands will not be utilized! You will be able to access festival credentials via your AXS account closer to the event date.
Any Time, Any Line Shuttle passes will be shipped to the address provided during the purchase process.
Room upgrades are not available through 100x Hospitality. If you would like to upgrade your room type, we suggest that you contact the hotel directly to confirm availability and upgrade pricing. Guests are responsible for confirming all details and paying the hotel directly for all associated upgrade charges.
Please note: Your name will not be in the hotel’s reservation system until much closer to the event, so you will need to wait until then to request an upgrade.
Additional nights to your travel package, you will need to book those nights directly with the hotel. Please note, the front desk will most likely not have your Hotel Package reservation information yet.
Once you’ve booked the additional night(s), please reach out to our Guest Services Team with your reservation information and we’d be happy to submit a request to the hotel to link the reservations.
While the hotel will always do their best to accommodate, there is a small chance you may have to switch rooms as all additional night requests are based on hotel availability.
Hotel occupancy is based on the package sold - for two, three, or four guests. We cannot allow additional people above the package occupancy to occupy the rooms.
Please contact our Guest Services Team after purchasing and we will do our best to put you next to, or as close as possible to, your friends. Connecting rooms are rare, but we will do our best. Please have both your and your friend’s order numbers with you when you submit your request.
Please note: Proximity requests are subject to availability and are not guaranteed.
Standard hotel check-in times apply and are often not guaranteed until 3PM or 4PM. Our hotel contacts have assured us that they will do everything in their power to get our guests’ rooms ready as early as possible, however it is unlikely that a hotel check-in would occur prior to 12PM. If you would like to head to the festival before your room is ready, the hotel will gladly hold your luggage until you return from the festival that evening.
All hotel packages include Any Time, Any Line Shuttle passes for travel to and from the festival each day. Shuttles to Coachella run from 1PM – 8PM, with return service ending 60 minutes after the music ends. Pick-up and drop-off locations are situated at convenient stops throughout the valley — exact locations will be shared in a pre-event email sent approximately one week before your check-in date.
Please note: The shuttle is not guaranteed to pick-up/drop-off at your specific hotel, so you may need to walk or rideshare to the nearest Any Time, Any Line Shuttle location. Additional shuttle details can be found here.
While we have taken many precautions to circumvent festival traffic, we cannot account for area traffic or weather delays. We have several routes to and from the grounds that avoid most festival traffic and will get you there and back as quickly as possible.
Peak shuttle times going to the festival are from 2PM - 5PM and peak times leaving the festival are from 12AM - 2AM. If you are riding during these times, you may experience extended wait times. Our number one priority is to get all guests safely to and from their destination.
No. 100x Hospitality’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from 100x Hospitality and its partners. Please see our Purchase Policy for more detail.
All packages are sold as non-refundable. Please refer to our Purchase Policy for complete details.
Payment Plans
Yes – you can break up the cost of any Hotel Package by taking advantage of our payment plan at the time of purchase! Split up your purchase into six (6) equal payments. The payment plan option must be selected during the checkout process and cannot be applied after an order has been submitted. There is a $50 fee to join the payment plan.
Only one credit card can be used to make the initial payment and that card will be automatically charged for all future installments. If the credit card on file needs to be updated for future installments, please log into your Coachella Hospitality account HERE to do so.
If a scheduled installment fails, your card will be recharged automatically 7 days later. If it fails again, a third attempt will occur 7 days after that.
Failure to complete Payment Plan installments will result in cancellation of your package and is subject to a $50 per item re-stocking fee. No exceptions.
You are responsible for managing your Payment Plan and verifying charges on your credit card or bank statements. To update your payment method, log into your Coachella Hospitality account HERE.
No, payment plans are only available for Hotel Packages.
Shuttles
Shuttle passes will be available HERE on May 1st, 2026.
Any Time, Any Line Shuttles to Coachella will run from 1PM - 8PM, return service will end 60 minutes after music ends.
Stops range from about 5 to 25 miles away from the Polo Grounds. While we have taken many precautions to circumvent festival traffic, we cannot account for area traffic or weather delays. However, we have several routes to and from the grounds that avoid most festival traffic and will get you there and back as quickly as possible every time. Please refer to our website for the most up-to-date list of shuttle stops for each weekend.
Peak shuttle times going to the festival are from 2PM - 5PM and peak times leaving the festival are from 12AM - 2AM. If you are riding during these times, you may experience extended wait times. Our number one priority is to get all guests safely to and from their destination.
The last stop at the shuttle lot is just about a 10-minute walk to the festival entrance!
It is just about a 10-minute walk from the shuttle lot to the entrance!
We recommend that you ride the shuttle to the hotel that is the closest stop to your destination. Most destinations in the valley can be reached by a short cab ride from one of our stops, if not by walking. If you need assistance in finding the closest stop to your destination, please contact our Guest Services Team. We ask that you please do not ride the camping shuttle.
All shuttle lines will be clearly marked with the properties that the specific line is going to. Additionally, 100x Hospitality staff will be there to direct you to the correct loading area. Your shuttle line will be labeled clearly.
We cannot accurately predict exactly how long it will be, but please be assured that we will work very hard to get the buses out as quickly as possible. Again, it is our goal to keep you satisfied throughout the weekend. We will have our full fleet of vehicles running directly after the show to get you back to your hotel in a timely manner.
Peak shuttle times going to the festival are from 2PM - 5PM and peak times leaving the festival are from 12AM - 2AM. If you are riding during these times, you may experience extended wait times. Our number one priority is to get all guests safely to and from their destination.
If you miss your scheduled time, please proceed to your purchased stop and speak to one of our 100x Hospitality staff members who will get you on the next bus!
Please tell the shuttle rep at LAX or at your hotel/shuttle stop. We will accommodate shuttle riders on a standby basis on a later shuttle or different shuttle pick-up location, pending availability. Please note - standby is not guaranteed, but if you miss your shuttle, we will do our best to assist you.
The drive from Indio to LAX is about 3 hours WITHOUT traffic. Traffic within the L.A. metropolitan area and leaving the Coachella Valley can be quite heavy, especially during the morning and early evening hours. When selecting your shuttle time, please be sure to build in plenty of extra leeway time to account for traffic. We are not responsible if you miss your flight.
The pick-up location will be at the LAX airport at Baggage Claim in Terminal 1.
No, only guests who are camping can utilize the LAX to Coachella Camping pass. If you are not camping, you should purchase a LAX pass to/from one of the local hotels.
Yes, all return shuttles will take guests directly to the LAX Airport and drop off at Terminal 1.
While we are unable to guarantee restrooms on the shuttles, there will be restrooms as soon as you get off the bus in our shuttle lot.
Yes, we do have wheelchair accessible shuttles that are available by request. Please reach out to our Guest Services Team with your information as soon as possible after purchase, so we can best accommodate you.
We cannot guarantee lift-equipped shuttles will be available if the request is received less than 2 weeks prior to the event.
No. 100x Hospitality’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from 100x and its partners. Please see our Purchase Policy for more details.
Safari
Festival credentials will be digital - physical wristbands will not be utilized! You will be able to access festival credentials via your AXS account closer to the event date.
To accommodate this, the original purchaser must contact our Guest Services Team to authorize a name change no more than 24 hours after purchase to avoid transfer fees. This authorization will allow a friend or family member to receive and take ownership of the package on the purchaser's behalf. All informational emails and correspondence will still go to the original purchaser, and it is up to them to relay the information to the guest attending the event.
Please note that if you reach out after 24 hours, there will be a $1,000.00 fee to change the name.
If you’d like to inquire about adding additional guests to your reservation, please contact our Guest Services Team and we will present your options, pending availability.
Yes, we will have limited additional wristbands. Remember: Each package includes 2 Guest wristbands with the option to add up to 2 additional per unit. If you already have the maximum amount, you cannot add more.
Yes! Parking for one (1) car is included and conveniently located adjacent to the campground. You will have easy access to your car throughout the weekend.
You are guaranteed one (1) parking pass per package. However, we may have limited additional quantities to distribute at check-in for additional vehicles.
Please note: they will not be 100% guaranteed and should be requested beforehand.
Guest wristbands will give you exclusive access to all VIP sections, guest viewing areas, Artist Compound and production road. However, you will not be able to go on stages, inside Artist dressing room areas or in any stage production areas.
*Exclusive access is subject to change depending on safety and artist privacy protocols during designated times each day.
Safari check-in will open on Thursday morning. The latest you can check out of Safari camping is the Monday after the event by 12PM.
We will be sending an email as we get closer to the event date that will disclose more specific check-in and package details. Stay tuned!
We can change accommodation types up until mid-March, availability permitting. Bed types are subject to availability and cannot be adjusted at check-in.
While we will have ample staff and golf carts available to transport you throughout the site, we recommend that you give yourself a comfortable amount of time to get back and forth.
Yes, you will have access to your car. You will be able to store things in your car as well as take it offsite at any point in time to run any errands you may have. Please note that there is a traffic lockdown between 9PM-2AM each day of the festival, so make sure you are back on-site before 9PM if you leave at any point throughout the weekend. Otherwise, you won’t be able to get back in until after 2AM.
We will be serving Breakfast and Late-night snacks in the Safari lounge daily.
Tents do not lock; cabanas, residences and yurts do! If you have valuables, it is recommended that they be locked in your vehicle.
No, restrooms are shared amongst all Safari guests. There will be air-conditioned restroom and shower trailers available at multiple locations throughout the Safari campground.
No, Guest passes are only sold in conjunction with Safari camping packages.
No, only Safari guests will be permitted into the Safari campground. However, Safari guests are welcome to visit their friends in the GA Campgrounds.
Yes!
Due to the exclusivity of the program, the Safari area is not listed on any official Coachella map. However, directions will be provided to you as we get closer to the event date. Our Safari campground is located on the festival site closest to the VIP Rose Garden.
All packages are non-refundable. Please refer to our Purchase Policy for complete details.
The Resort at Coachella
Artist wristbands will give you exclusive access to all VIP sections, guest viewing areas, Artist Compound, production road, and Artist Catering for breakfast, lunch, and dinner. However, you will not be able to go on stages, inside Artist dressing room areas or in any stage production areas.
Resort guests have access to personalized concierge services as well as a golf cart driver to use at their leisure. Your driver will take you to/from the stages and campground whenever you’re ready!
Yes, you will have access to your car. You will be able to store things in your car as well as take it off site at any point in time to run any errands you may have. Please note that there is a traffic lockdown between 9PM-2AM each day of the festival, so make sure you are back on-site before 9PM if you leave at any point throughout the weekend. Otherwise, you won’t be able to get back in until after 2AM.
We will be serving Breakfast and Late-night snacks in the Safari lounge daily with options to have breakfast delivered to you each morning. You will also have access to Artist catering for all meals.
They do! Your concierge will reach out to program your lock to a 4-digit code of your choice.
Yes, each Yurt and Residence in the Resort will have a private restroom and shower assigned to it. Only the guests in that unit will have access to it.
No, Artist passes can only be sold as part of Resort at Coachella packages.
No, only Safari and Resort guests will be permitted into the campground.
Yes!
Due to the exclusivity of the program, The Resort area is not listed on any official Coachella map. However, directions will be provided to you as we near closer to the event date. Our campground is located on the festival site closest to the VIP Rose Garden.
If you are unable to attend, please reach out to our Guest Services Team and we’ll be able to add an alternate name to your package.
All packages are non-refundable. Please refer to the Purchase Policy for complete details.